Administrative Assistant

Gladys Rivera
12 Monroe Street Apt. HG1, New York, NY  10002
646-250-8844, glariv@aol.com

Energetic Administrative Professional with extensive experience in marketing/public relations and event coordination. Strong background in finance industry and technology support.  Capable and articulate bilingual communicator; goal-oriented team player with strong work ethic.  Meticulous, thorough and precise. 

Professional Experience

Beth Israel Medical Center								July 2011 – Present
Administrative Assistant 
Update and file patients' medical records, do pre-authorizations on insurance, and arrange for hospital admissions and laboratory services. Also perform tasks less specific to medical settings, such as answering telephones, greeting patients, handling correspondence, scheduling appointments, and handling billing and bookkeeping.

CRT/tanaka, New York, NY								May 2006 – June 2009
Account Administrator/Help Desk Support Assistant
Temped with CRT/tanaka from January 2006 till May 2006.
Provided administrative and  IT support to the New York City office of this $10 million public relations agency.  Selected for special technology training and promoted to technology Help Desk Assistant. Worked on the reconciliation of expenses for one of the agency’s largest clients. 

Banco Popular North America, New York, NY					July 1990- September 2003
Bank Officer (January 2001 – September 2003); Marketing Analyst (1992-January 2001)
Served within Marketing Department of this 100 branch national bank (parent company is the #1 bank in Puerto Rico). Retained following merger with Banco de Ponce and promoted to Bank Officer in 2001.  Reported directly to Regional Marketing Manager.  Administered $500,000 budget for public relations, promotions and donations. Interacted with three regions in New York/New Jersey, the Community Reinvestment Department and Business Banking Group.  Coordinated trade show involvement for all bank departments.  Verified validity of and recommended disposition of proposals for donations and promotional requests.  Assisted with national merchandising and conducted market research.  Conducted onsite inspections of 44 NY and NJ branches to ensure most profitable use of promotional materials.  Coordinated bank’s annual sponsorship of the National Puerto Rican Day Parade, including float design, contract negotiation for musicians and recruitment of 25-50 employee participants.  Negotiated exclusive $120,000 vendor contract for promotional items which saved 25% in first-year costs.  Earned Excellence Performance Incentive Program Award.  

Banco de Ponce, New York, NY							July 1988– July 1990
Executive Secretary for Vice President, Public Relations
Planned/executed VIP events.  Managed calendar, coordinated travel arrangements, screened calls, administered mail.

Bank Leumi, New York, NY								January 1986–June 1988
Executive Secretary, Real Estate Department
Processed leases, bills of lading and contracts for bank’s Real Estate Department.  Selected to conduct search for liens on properties for the loan officers.  

Education/Professional Development		
					
Northcentral University – Pursuing Doctorate in Business				June 2010 

Nyack College, New York, NY								September 2003–May 2005
MBA: Marketing 

Fordham University, College of Business Administration, New York  			September 1999-May 2001
B.S. Business Administration: Management

Special Training, Seminars & Workshops
Microsoft Excel/Word/PowerPoint, Courses for A+ Certification, Deming Management System

Special Skills and Interests
Bilingual: English/Spanish
Early career experience as a Substitute Teacher (ESL) in Puerto Rico
Volunteer Work: Dog Walk for Cancer, Junior Achievement Bowl-a-Thon, Center for Women.