Administrative Assistant

Demetra Koulizakis
169-15 24TH Road
Whitestone, NY 11357
(718) 744-7825 or dkouli81@yahoo.com

Administrative Assistant

SUMMARY OF QUALIFICATIONS
-  Self-starter; highly organized and detail oriented
   Administrative Professional providing skillful administrative
   support with 10 years experience in the Administrative field.
-  Focused; able to anticipate, prioritize, meet deadlines and
   multi-task.
-  Team player; able to develop rapport and positive relationships
   with colleagues and clients.
-  Computer skills include: MS Word, Excel, PowerPoint, Outlook,
   Internet Search, and QuickBooks.

EXPERIENCE

Marathon Bank of New York, Bayside, NY	4/2009 – Present
Customer Service Representative
-  Meet and greet clients
-  Build customer relationships
-  Perform Customer Service/Sales Representative functions
-  Determine clients’ needs and recommend appropriate Bank products
-  Perform data research and analysis of accounts while maintaining
   computer proficiency
-  Complete Monthly Dormant letters in MS Word using Mail Merge
-  Perform additional administrative functions, as requested, using
   MS Word or Excel

Astoria Federal Savings, Whitestone, NY	9/2007 – 4/2009
Personal Banker
-  Interacted with customers and potential clients
-  Conducted telephone marketing activities
-  Provided customer service and developed client relationships
-  Determined clients’ needs and recommended appropriate products
   or services
-  Developed processes and strategies to increase referrals and revenue
-  Performed data research and analysis of accounts while maintaining
   computer proficiency

Joint Industry Board of Local Union No. 3, I.B.E.W., Flushing, NY	8/2003 – 3/2007
Administrative Assistant
-  Provided administrative support to the Educational and Cultural
   Trust Fund Department
-  Answered high volume of incoming calls
-  Provided member assistance via telephone and in person
-  Typed letters in MS Word using Mail Merge
-  Annual Expense report using MS Excel
-  Monthly Accounts Receivables for facility rentals using QuickBooks
-  Maintained filing system
-  Interfaced with intra-department staff

EDUCATION
	
	Nassau Community College, Garden City, NY
         Graduated: December 2006
	Associates Degree in Applied Science – Word Processing

REFERENCES

1. Charoula Ioannou, Branch Manager, Marathon Bank,
   (718) 224-9200
2. Shoshana Mikhaylova, Assistant Branch Manager, Marathon Bank,
   (718) 224-9200
3. Karol Peña, Assistant Branch Manager, Astoria Federal Savings,
   (718)767-9300