Bank/Finances/Management/Customer Service/Collections/Executive-Office Assitance

Michael L. Conyers
mikerenny62@yahoo.com
(571)421-4888

Skilled professional who analyzes, controls and collects on past due 
accounts • counseled members regarding their financial affairs which include 
making recommendations on debt management • a dedicated problem solver and 
decision maker with strong focus on customer relations • proven ability to take 
initiative, detail-oriented, well organized, and adapt to handling multiple 
tasks • possess excellent written and verbal communication skills.

EDUCATION

• BS Computer Information Systems, Strayer University, 		2010
• Ashland Community College
• St. Leo Community College
• Achievement Awards

ACHIEVEMENT AWARDS

• Outstanding performance leadership recognition and dedication award
• Brava Zulu Award
• Employee of the month
• Excellence in customer service

PROFESSIONAL HISTORY

Tenant Coodinator Century 21
Alexandria, VA							July 2011 to Oct 6, 2011

• Research and assist tenants with rental property
• Operate Promas Systems & run credit checks
• Responsible for planning and scheduling
• Maintain and reconcile bank statements
• Provide excellent customer service and process, received invoices and request for payments


Delinquency Control Counselor/Supervisor 
Navy Federal Credit Union, Vienna VA.				 2006 to 2010

• Provided outbound calls to delinquent members via Noble system
• Complied with production standards on the number of calls made, average handle time and actual time spent on-line 
• Provided courtesy reminders to members who were delinquent 30 days or less and 
worked to collect and resolve past due accounts
• Recommended and taken action to record liens on vehicles serving as collateral 
to minimize losses on past due accounts
• Maintained knowledge of the various payment options available (i.e., recurring 
deposits, remittance as well as ACH debit
• Remained cognizant of and adhered to Navy Federal policies and 
procedures, and regulations pertaining to the Bank Secrecy Act

Accounting Assistant
J. E. Accounting Services, Fairfax, VA. 				2005 to 2006

• Directed daily transactions to ensure reconciliations were completed on a weekly basis
• Maintained and reconciled bank statements
• Provided excellent customer service and processed, received invoices and request for payments

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Michael Conyers -- Page 2



Assistant & Travel Coordinator
National Rifle Association 					2004 to 2005

• Coordinated all travel related itineraries between NRA and Travel Agency
• Reconciled and issued tickets received with authorization to monthly Diner's club in an accurate and timely manner
• Managed and maintained all Hertz cards by the appropriate cost center and accounts for related charges

Executive Assistant
First Virginia Bank, Falls Church, VA. 				2002 to 2004

• Provided exceptional customer service assisting accounts payable and responding to customer inquires
• Handled strong cash-handling along with excellent customer service, written and verbal communication skills
• Researched customer account inquires per request and issue tiles appropriately

Sales Consultant
Slomin Shield Home Security, Hanover, MD.			 2001 to 2002

• Provided services for producing sales from residential and commercial leads generated by the company, as well as open leads
• Conducted presentations regarding home security products
• Sales and marketing
• Surveyed customer feedback


Assistant Manager
Federal Express, Washington, D.C. 				1996 to 2001

• Maintained quality assurance and met all deadlines in a timely manner
• Supervised and facilitated over twenty five employees and work schedules assignments
• Lead major center business unit which involved managing customers, team members, operational issues in the consultation zone of the center, monitoring and facilitating all production and retail processes including tracking, pick-up delivery and quality check processes. 
• Planned, organized and directed the activities of the a team of twenty five plus employees