Customer Relations

SHIRLEY R. HARBAUGH
411 S. Santa Fe Ave. Apt. 102 Fountain, CO  80817 cell (719) 464-9946 or
 sharbaugh4ppl@yahoo.com


PROFESSIONAL SKILLS

Communication	Public Speaking	  Outside Sales
Organization	Phone Etiquette	  Microsoft Office
Customer Service	Marketing Strategy	  Creative Thinking
Team Player	Time Management	  Self Motivation

6/88 to 8/11 Contract Business Owners, Bakersfield, CA
Campaign Worker
•	Organized own marketing; strategy and execution
•	Organized out of state traveling business
•	Trained and hired employees

10/06 to 08/07 Fidelity Mortgage, Colorado Springs, CO
Loan Specialist
•	Responsible for Communications with potential customers 
•	Responsible for Client Interviews
•	Responsible for preparation of loan papers; pulling/reviewing credit checks

05/05 to 02/06 Spherion, Bakersfield, CA
Customer Service Attendant
•	Responsible for Communications with “Katrina” Victims; Customer Service
•	Responsible for disbursements of funds to Katrina affected victims
•	Responsible for usage of area on-line maps; determination of distressed areas

09/89 to 11/89 Target Stores, Bakersfield, CA
Food Service Attendant
•	Responsible for Cashiering/money drawers 
•	Preparation of foods, including preparation of meals
•	Maintained excellent Customer Service

2/82 to 11/82 Beardsley Apartments, Bakersfield, CA
Complex Manager
•        Responsible for collection of rents, record keeping, bank deposits,  and interviews with potential clients
•        Maintained two apartment complexes
•        Managed and resolved conflicts

EDUCATION

College America—Colorado Springs Campus, Colorado Springs, CO
Associates Degree in Business Administration/Accounting with HONORS
Pursuing a Bachelor’s of Science in Business Administration
Projected Date of Graduation:  April 2012