Customer Service Experince 10yrs

Jason Knochenhauer
 

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3547 orinda circle, cameron park ca 95682 · Home: · 530-391-6747 · knochknox@yahoo.com
Experience 
 Sitel 

Oct  2010 to Augest 2011                          CSR                     Oak Ridge, tn


Customer service for HTC campaign with in Sitel, 

' Assiste mem wih understaning of there new phone 

' Also assisted with troubles shooting of older devices. 

' Help resolve Concerns of new devices and product suport.

 

CVS/Caremark 

March 2002 - August 2010
 CSR 3 
 Knoxville, TN

·
 Handled a high influx of inbound calls within a dynamic call center environment
·
 Managed multiple priorities and maintained effective results in a quota driven workplace
·
 Consulted with mail order prescription members with items such as Refills and troubleshooting of orders 
·
 Consulted with members on plan intricacies and educated them on there benefit plans 
·
 Responded to customer inquiries and requests and resolved issues efficiently and professionally
·
 Exercised strong interpersonal communication skills with customers and department personnel 
·
 Accepted assignments with an open, cooperative, positive and team-oriented attitude 
·
 Utilized multiple call center support applications to efficiently assist customers and agents 
·
 Trained and educated staff members as needed on several internal data bases including but not limited to AS400, People Soft,
·
 Received numerous awards for outstanding customer service
Precision Contacts

January 1999 - August 2001
 Assembly Tech 
 Sacramento, CA

Assembly of Computer contacts
 

Intel 

January 1995 - January 1999
 IT Services 
 Folsom, CA
 

IT maintenance services of internal Data bases
 

ADDECO 

January 1994 - August 1995
 Contractor 
 Sacramento, CA
 

Worked primarily with many different companies such as Intel and Hp
 

Education 
 ITT 

 
 Associates 
 CA
 
Associates in electronic enginering.