Customer Service Experince 10yrs
Email: knochknox@yahoo.com
Phone: 530-391-6747
Posted: January 18, 2012
Industry: Customer Service
Phone: 530-391-6747
Posted: January 18, 2012
Industry: Customer Service
Jason Knochenhauer -------------------------------------------------------------------------------- 3547 orinda circle, cameron park ca 95682 · Home: · 530-391-6747 · knochknox@yahoo.com Experience Sitel Oct 2010 to Augest 2011 CSR Oak Ridge, tn Customer service for HTC campaign with in Sitel, ' Assiste mem wih understaning of there new phone ' Also assisted with troubles shooting of older devices. ' Help resolve Concerns of new devices and product suport. CVS/Caremark March 2002 - August 2010 CSR 3 Knoxville, TN · Handled a high influx of inbound calls within a dynamic call center environment · Managed multiple priorities and maintained effective results in a quota driven workplace · Consulted with mail order prescription members with items such as Refills and troubleshooting of orders · Consulted with members on plan intricacies and educated them on there benefit plans · Responded to customer inquiries and requests and resolved issues efficiently and professionally · Exercised strong interpersonal communication skills with customers and department personnel · Accepted assignments with an open, cooperative, positive and team-oriented attitude · Utilized multiple call center support applications to efficiently assist customers and agents · Trained and educated staff members as needed on several internal data bases including but not limited to AS400, People Soft, · Received numerous awards for outstanding customer service Precision Contacts January 1999 - August 2001 Assembly Tech Sacramento, CA Assembly of Computer contacts Intel January 1995 - January 1999 IT Services Folsom, CA IT maintenance services of internal Data bases ADDECO January 1994 - August 1995 Contractor Sacramento, CA Worked primarily with many different companies such as Intel and Hp Education ITT Associates CA Associates in electronic enginering.
© 2012 RateATemp.com. All Rights Reserved.
