Customer Service Representative (CSR)

Austin Serbin
• 8851 Anchorage Dr., Huntington Bch, Ca 92646 • (714) 640-1189 •
the1trulittlenugget@gmail.com


Employment History:

Care Plus Insurance Inc., Santa Ana
Telemarketer, 2009-2009
•	Responded to senior citizen’s requests for healthcare information & insurance.
•	Set appointments after pre-qualifying seniors for coverage
•	Responded to incoming customer service requests

Starbucks Coffee Company, Garden Grove, Ca
Barista, 2007 – 2007
•	Greet customers, took orders at counter and drive through, clarified order details.
•	Offered upgrade/add-on/complimentary items such as pastries and sandwiches.
•	Handled money at the registers, cleaned the store inside and out and stocked shelves.
•	Learned all aspects of the required duties quickly and moved on to train in a new area.
•	Having a good work ethic from previous employment maintained as a Barista made it easy to learn quickly.
•	Trained new employees within three months of being employed.

In-N-Out Burgers, Ontario, Ca
Cashier/Cook, 2005 – 2007
•	Greet customers, took orders at the counter and drive through (both inside and outside), cleaned the store inside and outside.
•	Clarified all order details and offered other meal complimentary items.
•	Handled customers' comments (compliments/complaints) and satisfied any unhappiness if needed.
•	Handled money and prepared orders
•	Gained three raises by the end of six months working with the company.
•	Established a positive and speedy work ethic that has shown in every aspect of all work done.
•	Keeping a positive and upbeat attitude helped to keep all other employees happy and proficiently working in order to maintain 100% customer satisfaction.

Education History:

Chino Senior High School, Chino, Ca
H.S. Diploma, 2006





Skills:
•	Proficient in Microsoft Windows platform Operating Systems
•	Team Motivation
•	Time Management
•	Team Building
•	Customer Service and Quality Assurance
•	Problem Prevention and Troubleshooting
•	Conflict Resolution
•	Critical Problem Solving