Front Office

Elizabeth Peeler
6400 Kraft Ave. Apt #9  North Hollywood, CA 91606  Cell: (805) 616-8522  Email: beth.peeler@aol.com
Dental Front Office
Customer Service Expert    MS Office User    3 Years of Dental office experience
KEY SKILLS
Office Skills:	Telephone & Front Desk Reception  Treatment Coordinating  Filing Database & Records Management   Insurance and Billing    Complaint Handling  Data Entry (60 WPM)
Computer Skills:	Word  Excel  PowerPoint   Outlook  Windows Vista/XP
PROFESSIONAL EXPERIENCE
Pacific Dental Group (Oxnard, CA)  Treatment Coordinator, 08/11 to Present
n	Demonstrated ability to Treatment Plan with a high rate of patient accepting treatment.
n	Submitted insurance claims to insurance companies with accuracy.
n	Illustrated with the ability to answer phones and schedule appointments with accuracy.
n	Contributed to a team effort to enable all office tasks to run smoothly.
n	Demonstrated proficiency in using a DOS computer system.
n	Exposed good understanding of HMO and PPO insurance.  
Evolving Resources Incorporated (Camarillo, CA)  Office Manager, 11/09 to 4/11
n	Excelled in the ability to handle a variety of administrative tasks.
n	Demonstrated proficiencies in answering the multiline telephone, scheduling weekly meetings, and maintaining a high-functioning office. 
n	Maintained organization of personnel, financial and operational records and accelerated data input.
n	Consistently praised by management for the quality and timeliness of reports, attention to detail, positive attitude during challenging times. 
Massage Envy (Camarillo, CA)  Receptionist, 8/07 to 10/09
n	Demonstrated ability to maintain structure during busy times when phones needed to be answered, appointment needed to be scheduled, and guests needed to be greeted.
n	Calmed upset/angry guests and rapidly solved problems to rebuild client trust to prevent the loss of memberships.
  Dr. Cooney D.D.S. (Danville, IL)  Front Office/Back Office, 10/03 to 12/06
n	Scheduled appointments for patients.
n	Effectively completed all basic office work each day.
n	Submitted claims to insurance.
n	Worked thoroughly with Eagle Soft and Dentrix Programs.
n	Successfully provided treatment plans to patients.
n	Worked with patients to set up financial arrangements.
n	Assisted in numerous back office procedures.

EDUCATION
Oxnard College (Oxnard, CA)
Completed classes for A.A.S., 2008
Massage Center (Thousand Oaks, CA)
Massage Therapy Certification, 2007
Catlin High School (Catlin, IL)
General High School Diploma, 2004
VOTEC (Tilton, IL)
Certified Nursing Assistant, 2003