kennth clements' resume

3554 PIN OAK CIRCLE • DORAVILLE, GA 30340
PHONE 404-729-4199 • E-MAIL KENNETH.CLEMENTS@HOTMAIL.COM

KENNETH B. CLEMENTS
OBJECTIVE
	To obtain a challenging position in a professional environment where expectations are high and professional growth is limitless.
PROFESSIONAL EXPERIENCE
	2008-2009    Enterprise Rental                                            Tallahassee, FL
Manager Trainee
	Customer service, booking clients into/out of rental cars
	Sales/accounting 
	Opening/closing
	Tracking company revenue
	Balancing inventory

2003-2007	BTI	Syracuse, NY
Travel Consultant
	Consistently maintained the company’s quality customer service standards.
	Conducted thorough research in providing responses to corporate clients travel needs.
	Managed client travel arrangements with promptness and quality.

2002-2003	Georgian Terrace Hotel	Atlanta, GA
Hotel Reservations
	Booked hotel reservations by phone and computer.
	Scheduled weddings and special events

2001-2002	Carlson Wagonlit Travel	Atlanta, GA
Senior Travel Consultant
	Managed daily office operations including booking hotel and travel accommodations for both domestic and international clients.
	Corresponded with clients regarding complaints and inquiries received through the Emergency Service Call Center
	Handled client issues in a timely and professional manner.


1999-2001      Travel Incorporated                                          Atlanta, GA
•	Duties included handling clients corporate travel needs
•	 booking airline and hotel reservations by computer and telephone
•	handled complaints for clients

1997-1999       Duluth Travel                                                    Atlanta, GA
•	Duties included handling corporate and leisure travel for corporate clients
•	 making reservations via telephone and computer
•	speaking with clients over telephone,
•	 handling complaints via telephone and internet
1995-1997    Williamsburg Travel                                             Atlanta, GA 
•	Handled corporate travel for customers
•	Made reservations via internet and telephone for corporate customers
•	Managed corporate travel arrangements in a timely fashion
 
                                
1990-1995       Alpha Travel and Tours                              Tallahassee, FL
•	Handled corporate travel arrangements for state government
•	Made reservations via telephone and internet
•	Helped corporate customers with leisure travel arrangements including but not limited to cruises, air travel and room reservations
•	Delivered tickets to corporate customer offices

EDUCATION
	1987-1989	Valdosta State University	Valdosta, GA
	Business Major
SUMMARY OF QUALIFICATIONS
	Excellent communication, customer service; and interpersonal skills. 16 years experience in corporate travel, including both domestic and international; Proficient with GDS Systems, World Span, and Sabre & Apollo; Completed a 3 month training course with System One Direct Access in Houston, TX; 4 years served in the United States Marine Corps Reserve. Proficient in Microsoft Office Suites and Internet Explorer.