Lincoln's Resume

Lincoln Wheeler
                                                        P.O. Box 6586
                                                        San Pablo, CA 94806
                                                        (510) 290-3121
                                                        lwheeler69@aol.com



Objective:            To obtain a customer service and sales position, as my account and customer service experience allows for me to increase corporate revenues.

Qualifications:   Five years account management experience. Proficient in computerized systems, able to work independently and as a team player, excellent communication skills. Highly organized and detail/ efficiency oriented. Have trained with Real Estate Agents and Brokers assisting with property search including loans.

Experience:
2008-2009                 UPS                Richmond, CA

                                   Delivery Driver Helper


                                   Assisting the driver in deliveries, picking up from business and residential customers, collecting signatures on packages that were required, and dropping off air mail packages to the depot center.


2007-2008                 E-LOAN       Pleasanton, CA

                                  Customer Care Consultant

                                  Assisting prospective clients by responding to inquiries via telephone. Pre-qualify loan applicants for a full range of mortgage products including 1st/2nd mortgages, refinancing and Home Equity Lines of Credit. •In-depth service to our current and potential customers •Ability to perform phones and email communication to ensure customers are responded to in a thorough manner •Will research and resolve customer inquiries and either respond directly to the customer or find the alternative person to resolve the situation.

                                  
2006- 2007              Exit Valero Realty    San Pablo, CA

                                 Loan Processor

                                 Process loans and locate potential applicants by advertisement. Advise customers of the terms and conditions of the loan. Arrange follow ups with the escrow company to ensure proper closing of the loan.

2003-2006              Sprint     Pinole, Ca

                               Communication Consultant

                               Successfully achieved sales goals each month. Helped establish wireless major business accounts such as Wells Fargo and Kaiser Hospital by applying corporate discounts. Assisted customers in resolving their billing and service concerns.
2000-2003            Fireside Thrift    Pleasanton, CA

                             Collection Representative

                             Called customers to collect on 30-90 days past due auto loans. Established payment arrangements to ensure proper payments on auto loans. Exceeded daily collection goals. Awarded the Top Account Manager for the region.

1998-2000            Rent A Center     San Pablo, CA

                             Account Manager

                             Handled customer accounts, outdoor and indoor collections, assisted in sales. Processed customer’s applications and completed background checks, and to access suitability as customers. Delivered and set up appliances and computers. Ensured all proper closing procedures and balanced cash drawer. Followed up on past due accounts, billing, posting accounts and made adjustment due to changes in contracts. Trained new sales associates in techniques of sales. Handled legal cases for my area in regards to receiving a judgment against customers who refused to pay on their loans.

1990-1997           Publishers Group West    Hayward, CA

                            Credit and Billing Specialist
                            
                             Processed daily incoming and outgoing return items. Organized inventory by ordering and stocking of supplies. Accessed damaged to products and determined rather to credit or bill accounts. Organized orders for stock.

Education:

Real Estate Principles Certification
Alameda College- Business Management
Laney College- Accounting
Fair Debt and Collection Certified