MBL

MARY LYNCH

606 Fallon Avenue • Wilmington, Delaware 19804 • Phone: (302) 351-4402 • Cell: (302) 229-2312 • Email: galen.lynch1@gmail.com
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SUMMARY OF QUALIFICATIONS

Multi-faceted Management and Leadership Professional with over 15 years of extensive experience in Insurance, Legal, Training/Development and Customer Service roles; Possesses exceptional collaborative and interpersonal skills 
with well-developed written and verbal communication abilities; Proven leadership skills
coupled with the ability to be an effective dynamic leader and team-player

CORE COMPETENCIES

 
•	Team Mentorship & Supervision
•	Successful in High Call & Production Environments
•	Project & Operations Leadership 
•	Training Facilitator & Creator
•	Management & Supervisory 
•	Microsoft Office Suite Expertise
•	Insurance Claim Proficiency
•	Legal & Medical Terminology
•	Excellent Written and Verbal Communication Abilities
 
 
CAREER HIGHLIGHTS & ACHIEVEMENTS

•	Earned Highest Production Worker Commendations, averaging 300-400 items per shift to include litigations, bills, correspondence requests and packages; 3 times more than average employee
•	Processed 200-250 file inventory
•	Successfully developed training and development programs for claims processors and lead workers
•	Maintained production and processing excellence while multi-tasking and accomplishing additional duties

PROFESSIONAL EXPERIENCE

STATE FARM INSURANCE COMPANY, WILMINGTON, DELAWARE				1989 – 2011
Automobile Claims Representative/Team Leader						                      
•	Handled and received first party injury and medical claims
•	Reviewed legal/liability claims, attended arbitrations and interpreted intricate legal documents
•	Corresponded with attorneys and doctors, effectively utilizing medical and legal terminology
•	Supervised claim processors and oversaw claim procedures and inventories
•	Virtually managed 12 additional claims processors and initiatives for MD, DC, WV, VA and NC locations, 3-5 days per week
•	Took initiative in generating and anticipating workflow without supervision or prompting
•	Initiated first e-Medical process within region as a result of advanced training and led team members in paperless environment
•	Monitored processors’ workflow and mentored lead workers to get caught up if behind
•	Helped manage training, claim decisions and assumed responsibility over complex claims
•	Denied claims accordingly and resolved challenging claim situations
•	Complied with Delaware Department of Insurance Regulations and Statutory/Case Laws
•	Evaluated and applied individual policy benefits for claimants
•	Visited corporate location for extensive training and served as liaison for state of Delaware

EDUCATION AND TRAINING
 
STATE FARM INSURANCE COMPANY, WILMINGTON, DELAWARE			 
Claims Liaison Training, Bloomington, Illinois

PA BAR ASSOCIATION
PA Bar Exam, 1988

OHIO NORTHERN UNIVERSITY, ADA, OHIO						
Juris Doctorate, 1988

UNIVERSITY OF DELAWARE, NEWARK, DELAWARE					
Bachelor of Arts in Political Science, 1985