Medical Administration

Georgean Gloster
6200 Hickory Lane Circle
Union City, GA 30291
 (404)- 906-3961   


Dedicated individual seeking a position in the medical administrative field utilizing my background in customer service, office administration, coupled with my training in Medical Office Administration.

Education
																				    JOHNCO Institute                                                                                                                Jonesboro, GA
         Technical Medical Front Office Assistant
         Courses: Medical Office Administration, Microsoft Word 2010, Microsoft Excel 2010, Human
         Anatomy/Physiology, Medical Terminology, Data Entry, Billing, Keyboarding     
         Certificate of Completion                                                                                                   2012                                                           
         Columbus State University                                                                                                   Columbus, GA
         Bachelors of Administration                                                                                              2004                                                                                                           

PROFESSIONAL EXPERIENCE
Medical Administrative Skills
•	Scheduled and confirmed appointments
•	Data Entry
•	Posting charges and payments
•	Check In/Out
•	Insurance verification and authorization
•	Billing

Administrative
•	Monitored and maintained client records
•	Provided administrative support to management
•	Operated computer terminal to input and retrieve data
•	Performed faxing, photocopying and filing duties
•	Demonstrated effective presentation, communication, organization and detail-oriented skills
•	Answered multi-line telephone, routed calls, and took messages

Customer Service
•	Assured customer satisfaction by maintain high standards of product and services
•	Analyzed and solved customer problems to ensure continued business

Collections/Research
•	Charge off accounts due to performance provisions
•	Conducted thorough research on delinquent accounts
•	Negotiated payment plans

Employment
Kmart Fayetteville, GA                                                     Sales Associate                             2009-2010  
West Point Home, Fairburn, GA                                       Office Administrator                  2007-2007
Fayette County Board of Ed, Fayetteville, GA                 Substitute Teacher                      2005-2006
Credit Management Services, Marietta, GA                     Collector                                       2005-2005
Hilton Mortgage, Marietta, GA                                         Clerk                                            2004-2004