miss

Monique Finifter F. De Hhallenn
                 402 Chillum Rd apt 301 Hyattsville  Md 20783
                   CEL 240 485 4381 kfinifter@yahoo.com
*** **************************************************
Career Objective: to obtain a position where I can utilize my education, knowledge and experience. 

Education / Professional diploma
Licensed Producer, LOA Code 01-LIFE, 02-HEALTH # 99989530: 2008 Proctor   licensing.
Stratford Career Institute: Business Management. 2007
Stratford Institute: Accounting. 2007
Graduate of Monroe county Technical Institute in 2004 with:
Certificate of Medical Billing, Medical Transcription.
Administrative and Technical Skills: Word Processing, Excel, Typing and strong Phone Etiquette. 
Work Experience:
    Financial sales consultant: PNC Bank: 2010
 * As a top Producer in the sector with most Checking, Savings & Loans accounts.
* Actively propose needs-based financial solutions to new Bank clients and mass affluent clients as well as service current relationships through ongoing account reviews and revaluation of client needs. 
* Analyze customer situation, determining best advice and product approach for customer contact situations. 
* Provide financial planning services by advising the customer regarding the advantages and disadvantages of different product decisions.
* Maintain, on a weekly basis, activity log to substantiate advisory and referral activity; follows up on the activity levels of all products. 
* Market, service, and promote the bank's financial products. 
* Actively solicit new customers for investment portfolio.  
* Conduct sales calls to maintain current relationships.
 Relationship Banker; Provident Bank, 2008 
 *Closed $700,000 IN SALES (80% of quarter) building my branch # 1 producer in the region.
 * Received quarterly bonus for generating the highest profit than any other department within the company.
 * Reported and announced daily news to branch employees. 
 Write  business plans on monthly basis, do offsite by getting in touch with small business owners and investors to cover their needs, cross sell to potential prospects in branch or over the phone; products like Insurance, investments, CDs, SAVINGS, IRAs, CHECKINGS accounts and MORTGAGES. Participate in Branch activities on the weekly basis by promoting a specific product or customer appreciation day and also participate in community events. Assisted other staff members when needed, assuring continued customer satisfaction during low staffing times.
Financial Planner; Western & Southern Financial 2008.
Reorganized and consolidated sales territories, which resulted in a 60k reduction in operational budget without negative impact on sales volume.
* Double new accounts sales in first 6 months, by dealing with businesses.
* Assisted with special projects and requests; provide expertise by responding to requirement on short notice.
Assisted clients to meet their financial needs by strategizing future goals through seminars or one on one meeting. Specialized in selling annuities, certificate of deposit, IRA account, investments and many other insurance products.

                                                                                      Monique de Hhallenn                                                                        Sales Assistant: HSBC Bank, 2007
* Provided audit information to Compliance department confirming account positions and periodic transaction, ensuring the accuracy of the information the bank is holding.
* Achieved team and individual incentives for identifying fraudulent activity and preventing losses. Net loss avoidance averages over $2M.
* Ensured compliance of government regulations and bank policies to enable HSBC to receive excellent audit.
 File loan documents, Fund and notarize loans.  Assist customers with issues related to their accounts. Refer or advise customers to seek lower interest rate products if necessary. Work hand in hand with branch manager in decision making, cash management and Strategic planning to produce.

  Insurance claim customer service: HSBC Insurance, 2005
* Served as liaison with HSBC bank (Canada) branches resolving customer medical claims inquiries.
* Responsible for explaining and translating English/French policies to customers as well as branch employees.
* Handle irate customers, resolved complaints and bills dispute about their claims payment, resulted in continued customer satisfaction.
* Supervised and trained 20 employees on new procedures and processes to provide the best support and assistance to departmental staff and customers which improved efficiency by 70%.
* Participated in a project  responsible for the evaluation of procedures and policies, implemented and managed changes for better utilization of resources based on team findings.
     Instrumental in retaining 95% of customers through completion of SIX SIGMA project. Awarded a cash bonus award from the executive management.
Responsible for reporting daily and monthly activities to senior management. Motivational speaker of the house. Examined  Canadians related claims. 
Tax preparers support: HSBC Taxpayer Financial Service, 2004
* Structured and negotiated over $500,000 in seasonal sell contracts and service agreements with business consumers nationwide.
Assisted Tax preparers with refund anticipated loans and checks with available software. Wire money to special Visa cards for customers upon their request.