My experience

Utsav Ghimiray
1551 Madison st Apt 122
Oakland,CA-94612
(510) 599-6856
Utsav.gh@gmail.com

SUMMARY
Team Leader with 2 years experience leading a team of 25 CSR, 2 years’ experience as a Customer Service Representative, proven ability to consistently meet deadline. MBA in Banking Management and finance. Proficient in Microsoft word, excel, power point.

PROFESSIONAL EXPERIENCE
Lincoln university-Student services officer 2008- present
                  -Information desk officer 2009- present
Manage a staff of 5 people in relation to organizing different student activities, maintaining student lounge, providing necessary information to visitors, providing security to student and school property by monitoring surveillance camera.

Red Chariot Private Limited 2007- 2008
Manage a Team of 25 CSR, train and organize simulation classes to new CSR, implement reward and incentive to boost performance, set and ensure team consistency goals
Implemented and coordinated New Employee training programs and simulation. Result: increased New Employee performance rate by 50%.
Communicated effectively with subordinates to reduce operational task and duties. Results: created a responsibility and check and balance system with subordinates, increase morale.

Serving Minds Private Limited 2004- 2006
Maintain the set standard telephone etiquette; achieve customer satisfaction goals to build rapport for future sales, answering an average of 150 calls per day, fulfillment of sales.

EDUCATION
MBA in management banking and finance, Lincoln University, Oakland, CA, 2010
BBA in sales management, Kathmandu, Nepal, 2003

ASSOCIATIONS
Vice President, Lincoln University Student Association.
Child security and women empowerment Nepal- volunteer member.