Proficient Administrative Assistant

CELESTE JARRETT
_________________________________________________________________________________________
309 Kimberly Court      •      Aurora, Illinois 60504      •      (630) 715-5088      •       celeste_jarrett@yahoo.com 

Accomplished and Successful Business Professional with broad-based experience in management, organization, planning, and customer service. Effective leader as well as team player with expertise in negotiations and multi-tasking in rapidly changing environments. Proven “track record” of delivering high quality results, while achieving and exceeding organizational goals and objectives.

PROFESSIONAL COMPETENCIES
Leadership, Management, Administration
•	Managed all clearing house jobs ensuring they were received, processed, shipped, and invoiced on time.
•	Trained new Project Coordinators on procedures and skills vital to daily operations.
•	Coordinated special corporate events involving executives, clients, and staff.
•	Oversaw various managerial functions such as “conflict resolutions” and “team building” while maintaining an effective and productive interaction with management team, staff, and clientele.

Communications and Public Relations
•	Developed corporate proposal for purchasing peripheral equipment for Sales & Customer Service Units that saved the company an average of $6,000 with a delivery and installation in less than 45 days.
•	Established technical documentation on several processing productions to reduce errors by 90 %.
•	Increased awareness of cost containment opportunities for office operations through written proposals eliminating departmental waste by 70 %.
•	Implemented excellent customer service attributes resulting in 95% complete customer satisfaction. 

Commercial Insurance
•	Assisted underwriting function by preparing policies for issuance, verifying coverage, and ensuring accuracy of information on new business, renewals, and endorsements for multiple lines of business. (Domestic: Property and General Liability; Foreign: Property, General Liability, Crime, Auto, Inland Marine, and Workers’ Compensation)
•	Promoted to team leader over Foreign Coverages for CSRs within six months of date of hire.

Community Leadership
•	Managed and developed community enrichment programs for civil rights’ organization, increasing active student enrollment from 5 to over 30 participating students per year.
•	Created and developed mentoring program for youth between the ages of 9 to 20 years old. 
•	Facilitated Hurricane Katrina Relief Project for families relocated to DuPage County.
•	Organized various fundraising events which allowed members of the Youth Ministry to feed the homeless, promote youth leadership, and enhance community solidarity; received city’s proclamation. 


BUSINESS EXPERIENCE
2007 - Present		          	      Stivers Staffing Services, Naperville, IL 	                    Administrative Assistant
2006 - 2007                 	            Chubb Group Insurance, Itasca, IL                 Customer Service Representative
2004 - 2006                                  Stivers Staffing Services, Aurora, IL         	            Administrative Assistant
1993 - 2003                	The Allant Group, Naperville, IL                                  Account Specialist/CSR


EDUCATION
North Central College: B.A., Management – Naperville, IL, 2005
Northern Seminary: Master of Divinity – Lombard, IL, Current Student