property manager/housing compliance specialist

Carline Jocelyn
521 East 88th Street- 1st Floor
Brooklyn, NY 11236 
Phone: (917) 559-3200
Email: Cjocelyn521@yahoo.com 
 
Objective: To use my education and work experience to obtain an employment opportunity that challenges me to learn continuously thus allowing me the opportunity for professional growth while contributing such assets to the organization in which I am employed. 
 

Professional Experience:

       09/10 - Present		Volunteer
The Eagle Academy for Young Men at Ocean Hill	Brooklyn, NY

•	Serve as facilitator for parent and school community concerns and issues. 
•	Initiate, plan, organize and manage events and programs to increase parental and community involvement. 
•	Administer parent volunteer program.
•	Work alongside the executive board to establishing by-laws, holding elections and monthly PTA meetings. 
•	Maintain ongoing contact with community organizations that are involved with providing services to the school’s educational program. 
•	Plan and organize annual Stepping up ceremony and annual barbecue.
 
      10/10 – 7/11                         Property Manager            SEBCO Management/Building Management Associates              Bronx, NY

•	Supervise maintenance staff (Super and Porter)
•	Prepare monthly legal and operations reports 
•	Prepare weekly vacancy and HQS (Housing Quality Standards) reports
•	Review monthly tenant billings and reconciliations
•	Coordinate tenant improvement projects between tenants and Community Developer
•	Address all tenant and maintenance concerns
•	Ensure compliance with legal and contractual requirements of clients, contractors, and tenants 
•	Perform annual inspections in all tenant’s apartments.


1/08 – 10/10        Housing Compliance Specialist
West Harlem Group Assistance, Inc.                         New York, NY

•         Serve as the contact person for regulatory compliance issues for all properties in a designated portfolio of properties.
•         Review all documents related to tax credits and/or other housing programs to identify documents necessary for record-keeping and reporting requirements
•         Oversee the annual re-certification process at all sites ensuring their timely and accurate completion
•         Develop and implement annual compliance training seminars for property managers
•         Create all annual reporting documents for syndicator and government agencies
•         Audit tenant files to ensure compliance in accordance to HUD and Tax Credit Guidelines.
•         Follow up on previous open violations (8823) in housing portfolio.
•         Update all tenant rent rolls.
•         Coordinate arrear process with in house legal counsel.
•         Develop and Implement all compliance procedures and regulations.

 
2/06 - 04/07                  	 Management Assessment Specialist 
CGI/ AMS                         New York, NY 

 •         Maintains a portfolio of approximately 42 Housing and Urban Development (HUD) based projects. 
•         Ensure ongoing compliance with HUD regulations and requirements regarding occupancy issues. (e.g. resident eligibility and selection, examination and re-examination of family income and assets, household characteristics) 
•         Responsible for verification that appropriate documentation is contained in individual resident files to support claims for payment under the HAP Contract. 
•         Confirm the progress of completion status of physical via REAC inspection and inquiries, such as life and non-threatening issues and subsequent corrective actions as reported by the owner/agent.
•         Conduct Management Occupancy Reviews and Civil Rights Compliance Reviews in a time-sensitive and detailed order. 
•         Prepares and submits to HUD and Owner/Agent detailed reports stemming from on-site management review. 
•         Inform HUD of any contract opt-out/termination notice and applicable tenant information as required. 
•         Monitor corrective actions on pre-existing building violations. 
•         Inspect tenant-based apartments to ensure that violations were effectively repaired. 
•         Conducts walk-thru of projects to ensure compliance with building codes.
  

9/04 - 12/05                            Operations Account Executive
Continental Stock Transfer & Trust Co.  New York, NY 

•         Liaison to shareholder inquiries, company representative and their corporate attorneys. 
•         Organize annual meetings, proxy/quarterly mailings and dividend/stock split distributions. 
•         Work in conjunction with Legal Department to advise the business units regarding regulatory inquiries. 
•         Facilitated transfer for officers, directors and affiliates of the company. 
•         Set up tender offers, mergers, name changes, rights offerings and reverse splits.
 
 
7/00-9/04                 Operations Account Executive (2/2002-9/2004)
American Stock Transfer and Trust Co.                   Brooklyn, NY
 
•         Direct Liaison between American Stock Transfer and its clients and their shareholders. 
•         Created proxy and corporate mailings, security transfers and warrants exercises.
•         Coordinated right offerings, warrant agreements, reverse stock splits and cash mergers. 
•         Facilitate all security transfer for officers, directors and respective affiliates. 
•         Resolved daily settlement discrepancies and reconcile on monthly basis. 
 

Correspondence Unit (7/2000-2/2002) 

•         Respond to written inquiries in a timely manner following SEC regulations. 
•         Coordinate broker and attorney requests pertaining to company history. i.e.: mergers acquisitions, splits and bankruptcies. 
•         Involve in inquiries such as account status and ESPP requirements and regulations. 
•         Research inquiries regarding validity of certificates and dormant accounts. 
 
6/97-7/00        Post Merger Clean Up Operation Specialist (1/99-7/00)
Georgeson Shareholder Communication                      New York, NY 

•         Locate un-exchanged shareholders of dormant and unclaimed properties through Internet search engines, credit bureaus and in-house database. 
•         Execute outbound calls to shareholders alerting them of dormant and unclaimed properties and procedures/requirements for reclaiming such properties.
•         Investigate undeliverable mail using multiple sources. 
•         Maintain ongoing relationships with outside location services for assistance with address verifications.  
Customer Service Representative (6/97-1/99) 
•         Respond to inquiries regarding odd lot programs, fees and requirements for legal transfers and 
                    Check inquiries. 
•         Facilitated mailing information such as fulfillment material for direct stock purchase, dividend reinvestment, direct deposit, etc. mutual fund proxy solicitation. 
•         Investigate shareholder complaints and resolve problem elements. 
•         Interact with transfer agent and broker to ascertain account status. 


Educational History:John Jay College of Criminal Justice               New York, NY 

Associate in Science               December 2010
Bachelors of Science              May 2011
 
Qualifications:   Detail oriented team player possessing strong computer, communication, problem solving and organizational skills. Proficient with HUD 4350 and Low Income Housing Tax Credit.

Certificate:  Occupancy Specialist & Low Income Housing Tax Credit Specialist
 
Computer Skills:  Proficient Microsoft Office applications (Word, Excel, PowerPoint, and outlook)
                             Knowledge of project data systems software such as Yardi, REMS, CATS,Citrix, eRims, TRACS, and Rhumba system
                                                                

REFERENCES WILL BE FURNISHED UPON REQUEST