Shawana Richards Resume
Email: wanamami@yahoo.com
Phone: 916-271-4618
Posted: December 14, 2011
Industry: Customer Service
Phone: 916-271-4618
Posted: December 14, 2011
Industry: Customer Service
Shawana Richards 2280 Pierre Avenue Sacramento, CA 95832 Cell: (916) 271-4618 wanamami@yahoo.com EDUCATION Kaplan College - Sacramento, CA Associate of Science in Criminal Justice Pending Graduation: January 2012 Key Courses: - Intro to the Criminal Justice System - Criminology - Introductions to Corrections - Introduction to Constitutional Law - Juvenile Delinquency - Criminal Law - Police Operations - Terrorism Today - Psychology - Criminal Evidence and Procedure - Introduction to Security/Private Security - Forensic Science PROFESSIONAL EXPERIENCE Round Table Pizza - Sacramento, CA Shift Supervisor April 2010-Present Supervise the crew members and help them with their daily duties and correct their mistakes when I see something done incorrectly. Open and close the store. Make sure that the cash is counted correctly from the previous night, check daily summary reports, cash consolidations, run settlements, and check the discount reports. As a supervisor, make sure that we hit our sale goals for the week and make sure that labor is not too high. Other duties are to perform excellent customer service, work the register, answer phones, take orders, prepare and make food, count inventory, deal with complaints, make sure the money is right at all times, make deposits, maintain cleanliness and make sure customers are always satisfied. Crew Member November 2008-April 2010 Answered all incoming phones, performed excellent customer service, took orders, worked the register, prepared and made food, maintained cleanliness, and made sure the customers were always happy. VOLUNTEERS -Donate blood every 8 weeks to the Sacramento Blood Drive -A part of the Breast Cancer Awareness Program called the Pink Savages, in which we help to raise money for women who had breast cancer. -A Cheer Coach since 2006 for the Sacramento Jr. Cougars Youth Football and Cheer Organization, train young girls from the ages of 6-15 years on cheer and dance routines to get prepared for cheer competition
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