travis mayhew's resume

TRAVIS MAYHEW
134 Gifford Avenue * Jersey City, NJ 07304
201-780-5847 (H) 201-286-6483 (C)
Email: travismayhew180@yahoo.com, travismayhew180@live.com


PROFESSIONAL SKILLS AND ABILITIES 

Customer Service
ï	Talented and efficient customer service representative with extensive experience answering telephones, transferring direct calls, and taking messages
ï	Possess superior communication and interpersonal skills

Hospitality
ï	Greeted, registered, and assigned rooms to guests 
ï	Verified customers' credit, and established how the customer will pay for the accommodation
ï	Contacted housekeeping or maintenance staff when guests reported problems
ï	Made and confirmed reservations
ï	Kept records of room availability and guests' accounts, manually or using computers
ï	Additional skills include knowledge of banquet set-ups, catering, and maintenance procedures

Office and Administrative
ï	Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
ï	Computed bills, collected payments, and made change for guests
ï	Recorded guest comments or complaints, referring customers to managers as necessary
ï	Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information
ï	Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities
ï	Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer

 Personal and Self-Management
ï	Creative and resourceful individual capable of managing multiple daily operations while juggling and directing complex projects
ï	Highly organized and dedicated with positive attitude


EMPLOYMENT EXPERIENCE:

12/04 – 06/10		CONTINENTAL PERSONNEL SERVICE				New York, NY
			Server/Busser/Runner (On-Call)

07/07 – 10/07		AT&T									Paramus, NJ
			Customer Care Associate

12/04 – 06/06		CHOICE TEMPORARY PERSONNEL SERVICES			New York, NY
			Food and Hospitality Associate

02/01 – 05/03		ADVANTAGE HUMAN RESOURCES					New York, NY
			File Clerk


EDUCATION:

2010			STREETWISE PARTNERS						New York, NY
			Job readiness and computer skills development program

2007			JERSEY CITY CUSTOMER SERVICE SKILLS CENTER		Jersey City, NJ				Certificate in Customer Service Skills and Sales

1999			BASEMENT RECORDING TECHNOLOGY SCHOOL			Brooklyn, NY
			Certificate in Computer Software

1987			KINGSBOROUGH COMMUNITY COLLEGE				Brooklyn, NY
			Major: Arts Communications